Return Policy

Used Merchandise Sold As Is

General Merchandise
The URBANARY is a consignment resale store and merchandise is consigned and understood to be pre-owned and as such, it is sold as is.   Consignors are paid when the merchandise is sold.  Therefore, all sales are final.  

We welcome phone or email inquiries to assist in learning more about any merchandise prior to a purchase. 

Merchandise is represented as accurately as possible in our store displays and through photographs and descriptions in our online store. 

At times, furniture is sold and purchased for its potential and may warrant refurbishing and/or repairs.  We make every effort to present and describe our merchandise accurately.  

Collectibles and vintage are sold 'as is' and presented in our store displays, and in our photographs and descriptions online, to reflect their condition as accurately as possible. 

Therefore, The URBANARY does not accept items for a refund unless they are misrepresented, an error was made in shipping.   

Shipping and  Insurance
Delivered or shipped purchases are insured for loss at the sold value.  Reports of damage and/or claims during transport should be directed to the shipping carrier.  The Urbanary Home and Garden will be happy assist with this process if at all possible. 

phone: (250) 914-5577      email: shop@urbanary.ca